Frequently Asked Questions
What is The Follow Up Firm?
The Follow Up Firm is a transportation operations consulting company that helps limousine, black car, shuttle, charter, and aviation transportation providers improve efficiency, increase consistency, and build scalable systems. We specialize in dispatch operations, reservation management, SOP development, staff training, quality control, and operational leadership.
Who do you work with?
We work with transportation companies of all sizes, including:
Limousine companies
Black car services
Executive transportation providers
Airport shuttle operators
Charter transportation companies
Motorcoach operators
Aviation transportation providers
Whether you're a one-person operation or managing a large team, we can help streamline your processes and improve performance.
What services do you offer?
Our services include:
Dispatch Support & Management
Reservation Support
Standard Operating Procedure (SOP) Development
Staff Training Programs
Operations Audits
Quality Control Reviews
Phone Coverage & Customer Service Support
Workflow Optimization
Business Process Documentation
On-Site Operations Consulting
What is an Operations Audit?
An Operations Audit is a comprehensive review of your business processes, systems, communication workflows, staffing structure, customer experience, and operational efficiency.
We identify bottlenecks, recurring mistakes, revenue leaks, and opportunities for improvement, then provide actionable recommendations to strengthen your operation.
Why does my company need SOPs?
Without documented Standard Operating Procedures (SOPs), every employee develops their own way of doing things.
This leads to inconsistent service, repeated mistakes, longer training periods, and increased owner involvement.
SOPs create a standardized system that improves accountability, consistency, and scalability.
How long does it take to create SOPs?
The timeline depends on the size and complexity of your operation.
Most SOP projects take between 2–6 weeks and include workflow discovery, documentation, revisions, and implementation recommendations.
Can you train my dispatchers and reservation staff?
Absolutely.
Training is one of our specialties. We provide customized training programs for dispatchers, reservationists, customer service representatives, and administrative staff.
Training can be conducted remotely or on-site depending on your needs.
Do you offer overnight or after-hours phone coverage?
Yes.
The Follow Up Firm provides overnight phone coverage, reservation assistance, dispatch support, wake-up calls, and customer service coverage for transportation companies that need assistance outside normal business hours.
Do I have to be located in Tennessee?
No.
While we're based in Nashville, Tennessee, we work with transportation companies throughout the United States and Canada through virtual consulting, training, and support services.
Can you help if my company is already established?
Absolutely.
Many of our clients have been in business for years and simply need stronger systems, improved training, updated SOPs, or operational guidance to reach the next level.
How do I know if my operation needs help?
If any of the following sound familiar, it's probably time for an operations review:
The same mistakes keep happening.
Training takes too long.
Everything depends on the owner.
Customer complaints are increasing.
Dispatch feels reactive instead of proactive.
Employees struggle to follow consistent procedures.
Growth feels chaotic.
What makes The Follow Up Firm different?
Unlike general business consultants, we come from inside the transportation industry.
Founder Emily Curry has more than 20 years of hands-on experience in dispatch, reservations, operations management, chauffeur services, affiliate relations, and transportation leadership.
We don't provide generic business advice. We provide practical transportation solutions that work in real-world operations.
What does it cost to work with The Follow Up Firm?
Pricing varies based on the scope of the project and level of support needed.
Services range from one-time operations audits and SOP development projects to ongoing monthly consulting and support.
Contact us for a customized proposal based on your specific needs.
How do I get started?
The easiest way to get started is by scheduling a discovery call.
We'll discuss your operation, identify your biggest challenges, and determine the best path forward.
Email: [email protected]
Phone: 615-397-0462
Or complete the contact form and we'll reach out to schedule a consultation.